How do We Process our Return Policy
1.How to Return a Product
- 1. Sign in to your virtualshopbd Account, select My Orders.
- 2. Select the order you wish to return and click on the Manage Order button.
- 3. Click on Return Items.
- 4. Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.
- 5. Pack your virtualshopbd parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you, and secure the Return Label on top of the return package.
- 6. If you are located in Dhaka city, then you will be able to avail of pick up and drop off both facilities from specific areas. If you are located outside Dhaka, we have customer return drop-off points in different locations where you can drop your return product.
- 7. Check both Inside and Outside Locations- Click Here
- 8. To avail pick up facilities from Collection points from both Inside and Outside Locations- Click Here.
A.1 Conditions for Returns
- 1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- 2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
- 3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of virtualshopbd packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.
- 4. In Virtual Product You are not eligible to apply to return your fund.
A.2 Returns Policy
- A. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Small items and 7 days for non-Small items of the delivery date.
- B. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe care.
- C. For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
A.3 Conditions for Returns
- 1. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- 2. The product must include the original tags, user manual, warranty cards, freebies, and accessories
- 3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of virtualshopbd packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
B.1 Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to virtualshopbd Global products.
|Payment Method||Refund Option||Refund Time|
|All||Refund Wallet||1-2 working days|
|Debit or Credit Card||Debit or Credit Card Payment Reversal||9-10 working days|
|bKash or mobile bangking||Bank Deposit / Mobile Payment Reversal||7 working days|
|Cash on Delivery (COD)|
|30 working days|
|virtualshopbd Wallet||Refund Wallet||1-2 working days|